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FAQs, quick fixes, and official info on every feature.
General questions:
ZapUp is an official and verified tech provider of Meta’s WhatsApp Business API, providing businesses like yours with a seamless platform to manage their WhatsApp communications. ZapUp offers an easy-to-use interface for onboarding and managing WhatsApp Business API accounts.
ZapUp integrates directly with Meta’s WhatsApp Business API, allowing you to manage your WhatsApp messaging, customer support, and marketing efforts from a single platform. You only pay for the platform subscription through ZapUp, while Meta directly bills and charges for WhatsApp message usage.
Yes, ZapUp is designed to cater to a wide range of businesses, from small startups to large enterprises, helping them leverage the power of WhatsApp for customer engagement and sales.
Setup & Pricing
Getting started with ZapUp is easy. Simply sign up on our platform, and our embedded onboarding setup will guide you through the process of setting up your WhatsApp Business API account.
No technical expertise is required. ZapUp offers a user-friendly, embedded onboarding process that walks you through every step, making it simple to start using the WhatsApp Business API.
Yes, you can use your existing WhatsApp number with ZapUp. However, if it’s linked to another WhatsApp API provider, you may need to migrate it to ZapUp. Also, if the number is already having a WhatsApp account then account needs to be deleted. It is advised to get a fresh number for WhatsApp business API.
To delete your account
Open WhatsApp.
Go to Settings > Account > Delete My Account.
Enter your phone number in full international format and tap Delete My Account.
Deleting your account will:
Delete your account info and profile photo.
Delete you from all WhatsApp groups.
Delete your WhatsApp message history backup.
Remove you as a channel admin or follower, but not delete any updates you made or channel interactions like reactions or poll votes.
Delete any channels you created if there aren’t additional channel admins.
The setup process is quick, and you can start using the WhatsApp Business API within minutes of completing the onboarding steps on ZapUp.
ZapUp charges only for platform usage based on your subscribed plan. All WhatsApp message charges are directly billed and charged by Meta.
Meta directly bills you for any WhatsApp message charges based on their pricing structure. These charges are separate from ZapUp’s platform fees.
No, ZapUp’s pricing is transparent. You only pay the platform usage fees as per your subscription plan. WhatsApp message charges are handled and billed directly by Meta, with no additional markup from ZapUp.
You can monitor your platform usage and WhatsApp message charges through the ZapUp dashboard. While ZapUp tracks your platform usage, WhatsApp message charges can be reviewed through Meta’s billing system.
Support & updates:
ZapUp provides comprehensive support through various channels, including email, live chat, and a detailed knowledge base. Our support team is ready to assist with any issues you might encounter.
Yes, ZapUp’s support team is equipped to assist with any issues related to your WhatsApp Business API setup and usage. However, for billing inquiries related to WhatsApp message charges, you may need to contact Meta directly.
ZapUp is committed to continuous improvement and regularly updates the platform to enhance performance, add new features, and ensure compatibility with the latest versions of WhatsApp Business API.
You will be notified of any major updates or new features through email, in-app notifications, and announcements on the ZapUp platform.