Refund Policy

1. Introduction

At ZapUp, we are committed to providing our customers with the best possible service. However, we understand that situations may arise where a refund is requested. This Refund Policy outlines the conditions under which refunds are issued and how the process works.

2. Subscription Charges

  • Non-Refundable: All subscription charges for ZapUp services are non-refundable. By choosing to subscribe to our services, you acknowledge that the subscription fees are billed in advance on a monthly or annual basis and are non-refundable, even if you decide to stop using the service during the subscription period.
  • Cancellation: You can cancel your subscription at any time, but please note that any fees paid for the current billing cycle will not be refunded. Your subscription will remain active until the end of the current billing cycle, after which it will not be renewed.

3. WhatsApp Conversation Charges

  • Non-Refundable: WhatsApp conversation charges are non-refundable. These charges are deducted from your Prepaid Wallet based on the conversations initiated by your business or customers. We do not provide refunds for unused conversation credits or for charges incurred due to customer interactions.
  • Failed Campaigns: If a campaign is canceled before it is delivered or if messages fail to deliver, the deducted amount for such failed messages will be credited back to your Prepaid Wallet at the end of the day.

4. Refund Exceptions

  • Double Billing: If you believe that you have been double billed or charged in error, please contact our support team immediately. We will review the situation, and if a mistake is found, we will issue a refund for the duplicate charge.
  • Service Issues: In cases where there are significant service issues that have been verified by our technical team and cannot be resolved, we may consider issuing a refund on a case-by-case basis. However, this is solely at the discretion of ZapUp.

5. How to Request a Refund

If you believe you qualify for a refund based on the exceptions mentioned above, please follow these steps:

  1. Contact Support: Reach out to our customer support team at refunds[[@at]] zapup.press with your account details and the reason for your refund request.
  2. Provide Documentation: Be prepared to provide any relevant documentation or evidence that supports your refund claim, such as transaction receipts, screenshots, or error messages.
  3. Review Process: Our team will review your request and notify you of the outcome within 5-7 business days. If your refund request is approved, the refund will be processed within 10 business days.

6. Final Decision

All refund decisions made by ZapUp are final. By using our services, you agree to this Refund Policy and acknowledge that any refund granted is at the sole discretion of ZapUp.

7. Contact Us

If you have any questions or concerns about this Refund Policy, please contact us at refunds[[@at]] zapup.press. We are here to assist you and ensure that your experience with ZapUp is positive.