The platform, with the terms procurement needs
Security and control, observability, deployment and rollout, and AI governance — on the same platform every customer runs, with an uptime SLA and support commitments in the contract.
Built for procurement, security and scale
Security & control
ISO 27001 processes, SSO, role-based access, PII redaction and audit logs across every workspace and channel.
- SSO and RBAC
- Audit logs
- PII redaction
- Data residency options
Observability
Every conversation, agent decision and handoff is logged and queryable — with analytics on reply time, resolution and revenue by channel.
- Conversation and decision logs
- Channel-level analytics
- Quality-rating monitoring
- Exportable reports and API
Deployment & rollout
Managed and Network tiers run pilots against defined metrics, then roll out in waves across outlets, brands and regions.
- 30-day pilots
- Wave-based rollout
- Control plane
- Named deployment lead
AI governance
Agents answer from approved sources, within guardrails, with human-in-the-loop approvals and tested against real conversations before release.
- Source-bound answers
- Guardrails and approvals
- Test conversations
- Change history
Certified, documented, reviewable
ISO 27001 & ISO 9001
Certified information security and quality management systems.
Meta Business Partner
Official WhatsApp Business Platform and Instagram Messaging API access.
Data residency
Regional storage options for regulated industries.
PII controls
Redaction in transcripts and logs; retention policies per workspace.
Security review
Questionnaires, architecture documentation and DPA available for procurement.
Uptime SLA
Contractual uptime and support-response commitments, agreed per deployment.
Accountable, from scoping to steady state
Named deployment lead
One accountable contact from scoping through steady state.
Priority support
Response-time commitments by severity, written into the contract.
Quarterly reviews
Metrics, roadmap and optimisation priorities with your stakeholders.
Enterprise questions
Is Enterprise a separate product?+
No. Enterprise adds contractual terms — SLA, residency, security review, custom volumes — on top of any tier, including Managed Deployment and Network.
Where is data stored?+
In the region agreed for your deployment. Data residency options are available for regulated industries and confirmed during the security review.
Can agents be restricted to approved sources only?+
Yes. Source-bound answering, blocked topics, confidence thresholds and human-in-the-loop approvals are configured per agent and enforced by the platform.
How is the platform evaluated before a contract?+
With a demo on your own channel using a sample of your data, followed by a scoped pilot against agreed metrics.