Built, trained and run by the deployment team
A tier of the platform for companies that want agents live without hiring for it. The same software every customer uses; ZapUp's deployment team scopes, builds, connects data, pilots against defined metrics and optimises monthly.
Scope
Build & train
Connect data
Pilot
Roll out
Optimise
Scope
Build & train
Connect data
Pilot
Roll out
Optimise
Scope to optimise, in six steps
- 1Week 1
Scope
Ad entry points, channels, the funnel stages to automate, systems to connect, volumes and the metrics the pilot will be judged on.
- 2Weeks 1–2
Build & train
Agents and flows built from your material; prompts, guardrails and templates prepared and submitted for approval.
- 3Weeks 2–3
Connect data
CRM, booking or order system, catalog and knowledge base connected and tested against real questions.
- 4Days 1–30
Pilot
30 days live on the agreed scope with weekly reviews against the defined metrics.
- 5After pilot
Roll out
Remaining channels, teams or outlets brought live in waves; handoff rules and inbox routing finalised.
- 6Ongoing
Optimise
Monthly review of conversations, failure cases and metrics; agent and flow changes shipped with change history.
Included
- The full funnel: Meta and Google ad entry points, lead qualification, conversion, follow-ups and retention journeys
- Agent build, training and template approvals
- Data, CRM and system integration
- 30-day pilot with defined metrics
- Monitoring and monthly optimisation
- Uptime and response-time SLA
- Named deployment lead
Not included
- Channel-side fees (Meta, Telegram, LINE) — passed through at cost
- Building or hosting your source systems (CRM, store, booking system)
- Writing your policies, catalog or knowledge base content
- Staffing the human side of the inbox
| Your team | Platform & deployment team |
|---|---|
| Access to source systems and a point of contact | Integration, agent build and configuration |
| Approval of agent behaviour and templates | Guardrails, testing and Meta template submissions |
| Human inbox staffing and escalation policy | Routing, handoff context and inbox setup |
| Pilot metrics sign-off | Weekly reporting and monthly optimisation |
Time to live
Pilot in 2–3 weeks from system access; 30-day pilot; rollout after.
SLA
Uptime and response-time commitments in the contract, with a named deployment lead accountable for them.
Pricing
A one-time setup and platform fee plus a monthly fee based on conversation volume, channels and the systems connected — quoted after the scoping call, or by writing to sales@zapup.marketing.
Scope it with a deployment lead
Channels, monthly enquiry volume and the systems to connect are enough to scope a pilot and quote. A deployment lead replies within one business day.
Managed Deployment questions
Is this the same software as the self-managed tiers?+
Yes. Managed Deployment runs on the same platform, agents, inbox and analytics as a self-managed workspace. The deployment team configures, monitors and optimises it.
How long until it is live?+
Standard scopes reach the pilot within two to three weeks of access to source systems; the pilot itself runs 30 days. Custom system connections add time in the build phase.
What does the pilot measure?+
Metrics agreed in scoping — typically reply time, qualification rate, follow-up conversion, resolution without a human and revenue attributed per channel — reviewed weekly.
Can the team take over later?+
Yes. Everything built is in your workspace. Moving to self-managed keeps the agents, flows and connections as they are.