Someone comments “price?” and the agent closes the order in the DM.
Your buyers are on Instagram and WhatsApp, not on your checkout page. A ZapUp agent answers from your catalog, takes the payment in chat, confirms cash-on-delivery orders, recovers carts and brings customers back for the next order.
Bloom & Bark
online · AI agent
Today, 2:04 AM
Order placed in chat · Shopify updated · delivery tracked
Four moments a ready customer gives up
Comments that never get a reply
“Price?” and “DM me” pile up under every reel. Each one was a sale.
Carts left at the payment step
The email goes out at midnight. Nobody opens it.
COD orders that bounce
Unconfirmed cash orders get refused at the door and cost you the shipping both ways.
“Where is my order?” all day
Support answers tracking questions the courier already knows.
5 agents built for d2c and e-commerce
Each one is trained on your own prices, schedule and policies, connected to your systems, and works on every channel at once. Start with one, add the rest later.
Comment-to-DM agent
Answers every “price?” with the price and a link to buy
A keyword in a comment triggers a public reply and a DM with the product, price and sizes from your catalog. The DM continues on WhatsApp once there is a number.
Example
Checkout agent
Takes the payment without sending anyone to a website
Size, colour, delivery date and payment handled in chat, with Razorpay links or cash-on-delivery confirmation, and the order written to Shopify or WooCommerce.
Example
Cart recovery agent
Brings back the carts the email could not
A WhatsApp nudge an hour after the cart is left, with the exact items and a one-tap link, then a second one the next day. Stops as soon as they buy or reply.
Example
Order support agent
Answers “where is my order?” from the courier, not a ticket
Live tracking, delivery changes, returns and exchanges handled from your order system and policies. Anything unusual goes to a person with the order attached.
Example
Reorder agent
Turns one order into the next one
Replenishment reminders timed from what each customer bought, new-colour launches to people who bought the old one, and a repeat-customer offer that actually gets seen.
Example
A customer comments “price?” on a reel, then goes quiet after adding to cart.
A home linen brand selling on its own store and Instagram
Without an agent
Today- 6:10 pmprice?
The comment sits among 140 others. Nobody replies.
- 6:40 pmAdds the set to cart on the website, then closes the tab.
The cart email goes out at midnight. It is never opened.
Lost: the order, twice.
With a ZapUp agent
Live in days- 6:10 pmprice?
- 6:10 pmAI agentThe linen set is ₹2,499, free shipping over ₹999. Which size, S, M or L?
- 6:12 pmM. Do you deliver to Pune by Friday?
- 6:12 pmAI agentYes, dispatch today, Pune by Thursday. Pay here or on WhatsApp?
Order placed in the DM, Shopify updated, delivery updates sent automatically.
What gets connected
- Instagram, WhatsApp and web chat
- Shopify catalog and orders
- Razorpay
- Built-in CRM
What the agent runs
- Comment-to-DM replies with prices
- Size, delivery and returns answered
- Cart and cash-on-delivery reminders
- Order and shipping updates
Illustrative conversation, not a transcript from a named customer. Write-ups from real deployments are shared on request.
Live in days, no technical work on your side
Pick the agents
Choose the d2c and e-commerce agents above in the cost estimator, or describe what you need on a short call.
ZapUp builds it
Your number is set up and verified, the agent is trained on your information, your systems are connected and every conversation is tested.
Go live
Your team is trained on the shared inbox, the agent takes over the repetitive work, and a monthly check keeps it improving.
D2C and e-commerce questions
Which store platforms connect?+
Shopify and WooCommerce connect directly for catalog, stock, orders and customer history. Other stores connect through the API or webhooks.
Can the agent sell from the WhatsApp catalog?+
Yes. Products, collections and prices are synced to the WhatsApp catalog so customers can browse and order without leaving the chat.
How does cash-on-delivery confirmation work?+
A confirmation message goes out before dispatch. Orders confirmed with a reply ship; unconfirmed ones are held, which removes most refused deliveries.
Will reminders annoy customers?+
Reminders go only to opted-in customers, through Meta-approved templates, with frequency caps. The agent stops the moment someone replies or buys.
Never clock off.
Your d2c and e-commerce customers are messaging right now. Put an AI agent on it.
Build my AI agent