Resolve support without a ticket
FAQs, order and booking status, account questions and policy answers from your own knowledge base — with handoff to a human agent that carries the full conversation.
Support message
Any channel
Understand & look up
Order · booking · policy
Order system
Live status
Resolve
Or collect details
Escalate
Inbox, full context
Support message
Any channel
Understand & look up
Order · booking · policy
Order system
Live status
Resolve
Or collect details
Escalate
Inbox, full context
Support automation
FAQs, order and booking status, account questions and policy answers from your own knowledge base — with handoff to a human agent that carries the full conversation.
Answers from your sources
Knowledge base, policies, order system and catalog — cited, current, and updated when your documents change.
Status lookups
Where is my order, when is my appointment, what is my balance — pulled live from the connected system.
Handoff with context
Escalation to a shared team inbox with transcript, customer record and the reason the agent stopped.
Support message
Understand & look up
Order system
Resolve
Escalate
Support message
Understand & look up
Order system
Resolve
Escalate
What the dashboard reports for support automation
Resolved without a human
Share of conversations closed by the agent alone.
First-response time
Across channels and hours, including nights and weekends.
Escalation quality
How often a handoff had everything the human needed.
Support automation questions
How does the agent avoid making things up?+
It answers only from connected sources, cites where an answer came from, and is told to hand off rather than guess. Guardrails and test conversations are part of every deployment.
Can support run in Hindi and regional languages?+
Yes. Agents converse in the customer's language, including Hinglish, and the team inbox shows the original alongside a translation where needed.
What does the human team see?+
A shared inbox across all channels with assignment rules, the transcript, the customer record and the agent's notes on why it escalated.