Build on the platform
A REST API and webhooks for the whole platform: conversations, messages, agents, workspaces, outcomes and analytics — with API keys scoped per workspace.
Your application
API call
Platform
Agent runs
Channel
WhatsApp · IG · TG · LINE
Webhook
Outcome to your app
Your application
API call
Platform
Agent runs
Channel
WhatsApp · IG · TG · LINE
Webhook
Outcome to your app
How it works
A REST API and webhooks for the whole platform: conversations, messages, agents, workspaces, outcomes and analytics — with API keys scoped per workspace.
Conversations and messages
Start conversations, send on any channel, read transcripts and agent decisions.
Agents and workspaces
Create and update agents, manage channels and seats, provision workspaces for multi-tenant setups.
Webhooks
Subscribe to message, outcome, handoff and quality-rating events.
Your application
Platform
Channel
Webhook
Your application
Platform
Channel
Webhook
Developer API questions
Where is the API documentation?+
At box.zapup.press/api-docs, with authentication, endpoints and webhook payloads.
How are integrations tested before go-live?+
In the workspace against real conversations, with replay and change history, before an agent version is released.