30 Instagram DM Auto-Reply Scripts You Can Copy Today
For the moment you freeze writing your first automated message: scripts for every standard DM situation, in two tones.
Quick answer
These are copy-paste DM scripts covering the standard situations every business faces — first-time greeting, price question, booking request, complaint, out-of-hours, and human handoff — each written in both a casual creator-brand register and a professional service-business register.
The full script library
See all 30 scripts, organized by situation and tone, inside your ZapUp account.
yourbusiness
Typically replies in seconds ⚡
DM
⚡ Complaint script, human-ready
Greeting & price-question scripts
- Casual: “Heyy! Welcome 👋 What brings you here today?”
- Professional: “Thanks for reaching out — how can we help today?”
- Casual: “It's ₹[price], free shipping today! Want the link?”
- Professional: “The current price is [price], inclusive of standard delivery. Would you like the order link?”
Booking & out-of-hours scripts
- Casual: “We've got a slot at [time] — want it? ⚡”
- Professional: “We have availability at [time]. Shall I confirm the booking?”
- Casual: “We're closed for the night but I've got you — back online at [time], I'll reply first thing!”
- Professional: “Our team is currently offline. We'll respond by [time] tomorrow.”
Complaint & handoff scripts
- Casual: “Oh no, so sorry! Let me get this sorted — can you share your order number?”
- Professional: “We apologize for the inconvenience. Could you share your order number so we can resolve this promptly?”
- Casual: “Bringing in [name] from our team who can help with this properly — one sec!”
- Professional: “I'm connecting you with a member of our team who can assist further.”
Why the wording is built the way it is
Each script leads with acknowledgement before information — confirming the person was heard, then answering. That ordering reads as attentive rather than transactional, in either tone.
Before you ask
What should my first automated DM reply say?
A warm greeting plus one qualifying question — “Welcome! What brings you here today?” works better than a flat “Thanks for messaging.”
How do I word a complaint-acknowledgement script?
Acknowledge first, then ask for the specific detail needed to resolve it — apologizing before requesting the order number, not after.
Can I use these scripts as-is or should I customize them?
They work as a starting point — swapping in your own tone, product names, and specifics makes them sound like you rather than a template.
Never freeze writing your first automated message
Copy a script, adjust the tone, and ZapUp sends it automatically from there.