ZapUp
Omnichannel CX Platform

One brain across WhatsApp, Instagram and web

A single agentic platform where every channel shares memory, context and analytics. Start a conversation on Instagram, continue on WhatsApp, close on your website — the agent remembers everything.

What you get

  • Unified inbox and customer timeline across all channels
  • Shared agent memory — no repeated questions, ever
  • Central knowledge base, playbooks and guardrails
  • Enterprise analytics, roles and audit logs

1

platform replacing 5+ point tools

Capabilities

Built to act, not just answer

Unified customer memory

One profile per customer across every channel, so agents personalize with full history and never ask twice.

Journey orchestration

Design cross-channel journeys visually: ad → DM → WhatsApp nurture → closed deal.

Team inbox & SLAs

Human teams supervise all channels in one inbox with assignment rules, SLAs and AI-drafted responses.

Enterprise-grade controls

SSO, role-based access, PII redaction, audit trails and regional data residency for regulated industries.

See it in action

Real conversations your agent handles on WhatsApp and Instagram — end to end.

9:41▂▄▆ 5G ▮
YB

Your Business

online · AI agent

Today, 2:04 AM

I asked about bulk pricing on Instagram…2:04
Got it right here 👍 40 units — quote attached. Same thread, zero repeats.✓✓

One customer memory across channels

Message

On WhatsApp

9:41▂▄▆ 5G ▮
BB

yourbusiness

Typically replies in seconds ⚡

DM

I messaged you on your website chat!
I remember — the blue variant 😊 It's reserved. Pay here?

Context carried across channels ✓

Message…
📷

On Instagram

Use Cases

Where teams deploy Platform agents

Cross-channel lead nurture
Unified support operations
Marketing → sales handoff
Executive CX dashboards
Compliance & QA review
Multi-brand management

See Platform agents on your funnel

Get a live walkthrough with your own use case — set up in one call.

Book a Demo