Automate WhatsApp & Instagram for Your Cloud Kitchen with ZapUp
Cloud kitchens lose 20-30% margin to aggregator commissions and still juggle repeat WhatsApp orders by hand.
Quick answer
ZapUp answers menu and delivery-radius questions instantly, collects the customer's order and address on WhatsApp, sends a payment link, and confirms the order without a call — cutting the aggregator commission on direct orders.
Watch it handle a real conversation
The demo on the right is the exact kind of exchange your cloud kitchen gets every day — answered, qualified, and booked without you touching the phone.
Your Business
online · AI agent
Today, 2:04 AM
Order placed direct — zero commission
The messages your customers actually send
Every one of these gets answered in seconds — accurately, in your voice, at any hour:
The four automations that do the work
Direct Order Capture
Sends the menu link and collects items and address on WhatsApp so the order skips aggregator apps and their commission entirely.
Delivery Radius Check
Confirms whether the customer's pin code or landmark falls inside today's delivery zone before taking the order further.
Payment Link & Confirmation
Sends a payment link for the order total and confirms the slot only after payment is received, avoiding cash disputes.
Repeat Customer Reminder
Pings regular customers around their usual order time or day with a one-tap reorder of their last combo.
Discovery happens on Instagram — ZapUp runs both
Food reels of dishes plating up pull DM questions on price and delivery area; ZapUp turns those comments into a WhatsApp order with payment link instead of a lost DM.
Before you ask
Can I take direct WhatsApp orders for my cloud kitchen without Swiggy or Zomato?
Yes — ZapUp shares your menu, collects the order and delivery address on WhatsApp, and sends a payment link, so repeat customers can order directly without the aggregator cut.
Will customers feel like they're talking to a robot?
Replies use your own menu, prices and tone, and anything unusual — a complaint, a custom request — is handed to you directly, so it reads like your kitchen answered, not a script.
How do payments work — do I still get cash on delivery?
You choose per order: send a prepaid payment link before confirming, or mark it cash on delivery. ZapUp just tracks which orders are paid so nothing gets missed.
Every unanswered message is a customer someone else got
Connect your number, and these cloud kitchen flows go live in minutes — no code, no developer.