Resolve most queries before they hit the queue
Your team should handle the hard 15% — not the same 10 questions on repeat. ZapUp deflects routine queries instantly and hands over the rest with full context.
Replied in 2 seconds · no human involved
“Ticket volume dropped 70% in month one. My team finally works on the hard stuff.”
What your agent handles
85% instant resolution
Order status, FAQs, returns and account queries answered from your knowledge base.
Your Business
online · AI agent
Today, 2:04 AM
Deflected — no ticket raised
Handoffs with context
When humans step in, the full conversation and a summary come with it — no repeats.
Your Business
online · AI agent
Today, 2:04 AM
Handoff with complete context
24/7 without night shifts
Coverage at 2 AM costs the same as 2 PM. Your CSAT won't know the difference.
yourbusiness
Typically replies in seconds ⚡
DM at 2:47 AM
⚡ Resolved at 2:47 AM
Quality you can audit
Transcripts, sentiment and resolution analytics across 100% of conversations.
Your Business
online · AI agent
Today, 2:04 AM
100% of conversations logged & scored
Instagram works the same way for support teams
Comments, DMs and story replies get the same instant, on-brand agent as WhatsApp — trained once on your business, live on both channels.
Comments and DMs, both covered
Product questions and complaints in comments get a public-safe reply, then move to DM automatically.
24/7 coverage on Instagram too
The 3 AM story reply gets the same instant, accurate answer as a 3 PM one.
Escalation with full context
When a DM needs a human, your team sees the entire Instagram thread — not just the last message.
yourbusiness
Typically replies in seconds ⚡
Comment: “package arrived damaged 😡”
⚡ Public comment → private resolution
WhatsApp and Instagram, one inbox for your team
Every support teams conversation lands in the same chatbox, whichever channel it starts on. Your team can take over either thread — in parallel, with full history — without switching apps.
Your Business
Where's my order #4231?
yourbusiness
So sorry! DM'd you — replacement on the way, no ticket needed 📦
🤝 Meera took over — Instagram thread history included
Launch one of these today
Ready-made playbooks — pick one, connect a channel, go live.
Live for support teams in three steps
Sign up free
3-day trial, no credit card.
Connect your channels
WhatsApp and Instagram — a few clicks each.
Launch the playbook
The support teams playbook, trained on your business.
Before you ask
Will automation get my account blocked?
No. ZapUp is a Meta Business Partner and runs on the official WhatsApp Business API and Instagram messaging APIs — the routes Meta built for businesses. Everything stays inside the platforms' rules.
Will it sound like a robot?
It sounds like you. The agent trains on your catalog, FAQs and tone — casual, formal, Hinglish, emojis — and you approve the voice before anything goes live.
Do I need technical skills to set this up?
None. Connect your WhatsApp and Instagram in a few clicks, upload your catalog or docs, and the agent trains in minutes. Most teams go live the same day.