Resolve most queries before they hit the queue
Your team should handle the hard 15% — not the same 10 questions on repeat. ZapUp deflects routine queries instantly and hands over the rest with full context.
Replied in 2 seconds · no human involved
“Ticket volume dropped 70% in month one. My team finally works on the hard stuff.”
What your agent handles
85% instant resolution
Order status, FAQs, returns and account queries answered from your knowledge base.
Your Business
online · AI agent
Today, 2:04 AM
Deflected — no ticket raised
Handoffs with context
When humans step in, the full conversation and a summary come with it — no repeats.
Your Business
online · AI agent
Today, 2:04 AM
Handoff with complete context
24/7 without night shifts
Coverage at 2 AM costs the same as 2 PM. Your CSAT won't know the difference.
yourbusiness
Typically replies in seconds ⚡
DM at 2:47 AM
⚡ Resolved at 2:47 AM
Quality you can audit
Transcripts, sentiment and resolution analytics across 100% of conversations.
Your Business
online · AI agent
Today, 2:04 AM
100% of conversations logged & scored
Launch one of these today
Ready-made playbooks — pick one, connect a channel, go live.
Live for support teams in three steps
Sign up free
3-day trial, no credit card.
Connect your channels
WhatsApp and Instagram — a few clicks each.
Launch the playbook
The support teams playbook, trained on your business.
Before you ask
Will automation get my account blocked?
No. ZapUp is a Meta Business Partner and runs on the official WhatsApp Business API and Instagram messaging APIs — the routes Meta built for businesses. Everything stays inside the platforms' rules.
Will it sound like a robot?
It sounds like you. The agent trains on your catalog, FAQs and tone — casual, formal, Hinglish, emojis — and you approve the voice before anything goes live.
Do I need technical skills to set this up?
None. Connect your WhatsApp and Instagram in a few clicks, upload your catalog or docs, and the agent trains in minutes. Most teams go live the same day.