Appointments booked, reports delivered, no-shows reduced
Booking, rescheduling, report delivery and reminders are most of a healthcare provider's message volume and none of its clinical work. The agent handles that volume across every centre and routes anything clinical to staff.
Appointment request
WhatsApp · web
Centre & slot
Nearest, earliest, doctor
Booking system
Slots, tests, prices
Reminder T-24h
Reschedule in chat
Clinical question
Routed to staff
Appointment request
WhatsApp · web
Centre & slot
Nearest, earliest, doctor
Booking system
Slots, tests, prices
Reminder T-24h
Reschedule in chat
Clinical question
Routed to staff
Where healthcare loses conversations today
Front desks are the bottleneck
Phone lines are busy, WhatsApp is unread, and the next available slot is not visible to the patient.
No-shows and late cancellations
Without reminders and easy rescheduling, slots go empty while other patients wait.
Report delivery is manual
Results are ready but the patient does not know, and staff spend hours on lookups.
The flows that run healthcare
Appointment booking
Appointment request
WhatsApp · web
Centre & slot
Nearest, earliest, doctor
Booking system
Slots, tests, prices
Reminder T-24h
Reschedule in chat
Clinical question
Routed to staff
Appointment request
WhatsApp · web
Centre & slot
Nearest, earliest, doctor
Booking system
Slots, tests, prices
Reminder T-24h
Reschedule in chat
Clinical question
Routed to staff
Report delivery
Report ready
LIS / HIS event
Identity check
Consent, OTP
Deliver securely
Link, expiry
Follow-up booking
If advised
Report ready
LIS / HIS event
Identity check
Consent, OTP
Deliver securely
Link, expiry
Follow-up booking
If advised
Runs where you decide
One platform, three ways to run it. Every plan is deployed with the full funnel built — Meta and Google ad entry points, lead qualification, conversion, follow-ups and retention — on the same agents, inbox and analytics. The difference is who operates it day to day.
Teams with an owner for the channel
Self-managed
Build agents and flows in the visual builder, connect your data, launch and iterate on the platform yourself.
See plans →Companies that want it live without hiring for it
Managed Deployment
ZapUp's deployment team scopes, builds, trains, connects data and optimises monthly on the same platform every customer uses.
How it works →Multi-outlet, multi-brand, franchisors
Network
One rollout program, every outlet live with its own agent, central reporting and brand-voice control from a control plane.
For networks →| Self-managed | Managed Deployment | Network | |
|---|---|---|---|
| Who builds the funnel | Deployment team builds it; your team iterates in the visual builder | ZapUp deployment team, end to end | ZapUp deployment team, templated per outlet |
| Data connections | Self-serve integrations, API | Configured and tested for you | Central + per-outlet sources |
| Go-live | Same day for standard flows | 30-day pilot with defined metrics | Rollout program in waves |
| Optimisation | Your analytics, your changes | Monthly review and changes | Network-wide and per-outlet |
| Reporting | Workspace analytics | Deployment reports + SLA | Control plane, per-outlet and roll-up |
| Support | Standard / priority | Named deployment lead | Named lead + rollout program |
In healthcare: Chains and networks run on Network or Managed Deployment with per-centre agents; single facilities run self-managed.
Healthcare questions
Does the agent give medical advice?+
No. It handles logistics — booking, reminders, reports, payments — and routes symptoms, results interpretation and prescriptions to clinical staff.
How is patient data protected?+
ISO 27001 processes, role-based access, audit logs, PII controls and regional data residency options. Report delivery uses identity checks and expiring links.
Can it work across many centres?+
Yes. Each centre has its own availability and agent configuration inside one control plane with central reporting.