The same customer moment, before and after
One everyday enquiry from each industry, told twice: once the way it goes today, once with a ZapUp agent answering. Under each story, what a typical deployment connects and what the agent runs.
Brands running conversations on the platform.
Includes brands whose franchisees, agents or channel partners use ZapUp.
Sunday 10:30 pm. A couple sees a Bali reel and asks about December prices.
A holiday company advertising packages on Instagram and Meta
Without an agent
Today- 10:30 pmHi, Bali for 2 in December. What's the price?
The sales team is off until Monday. Twelve similar DMs arrive overnight.
- 11:05 amOwner, next morningHi! Which dates are you looking at?
No reply. They booked with an agency that answered at 10:31 pm.
Lost: the booking, and the ad spend that brought the couple in.
With a ZapUp agent
Live in days- 10:30 pmHi, Bali for 2 in December. What's the price?
- 10:30 pmAI agentHappy to help. Which dates, and is it a honeymoon or a leisure trip?
- 10:32 pmHoneymoon, 10 to 16 Dec
- 10:32 pmAI agent6N/7D honeymoon packages start at ₹1.15L per couple with a villa stay. Sending the two best options. Want to hold one with ₹10,000?
Quote sent at 10:32 pm, lead tagged Bali-Dec, planner briefed by morning.
What gets connected
- Instagram and WhatsApp
- Package price list
- Booking system
- Razorpay links
What the agent runs
- Instant replies to ad and reel enquiries
- Dates, group and budget collected
- Quotes, holds and payment links
- Follow-ups on quiet quotes
A customer comments “price?” on a reel, then goes quiet after adding to cart.
A home linen brand selling on its own store and Instagram
Without an agent
Today- 6:10 pmprice?
The comment sits among 140 others. Nobody replies.
- 6:40 pmAdds the set to cart on the website, then closes the tab.
The cart email goes out at midnight. It is never opened.
Lost: the order, twice.
With a ZapUp agent
Live in days- 6:10 pmprice?
- 6:10 pmAI agentThe linen set is ₹2,499, free shipping over ₹999. Which size, S, M or L?
- 6:12 pmM. Do you deliver to Pune by Friday?
- 6:12 pmAI agentYes, dispatch today, Pune by Thursday. Pay here or on WhatsApp?
Order placed in the DM, Shopify updated, delivery updates sent automatically.
What gets connected
- Instagram, WhatsApp and web chat
- Shopify catalog and orders
- Razorpay
- Built-in CRM
What the agent runs
- Comment-to-DM replies with prices
- Size, delivery and returns answered
- Cart and cash-on-delivery reminders
- Order and shipping updates
A parent clicks a Google ad at 9 pm and asks about the batch timings and fee.
A coaching institute running admission ads before the academic year
Without an agent
Today- 9:04 pmFee for the 12th-grade physics batch? And timings?
The lead lands in a sheet. A counsellor calls two days later.
- Day 3Owner, next morningHello, this is regarding your enquiry for physics coaching.
- Day 3We already enrolled elsewhere.
Lost: the admission, and the counsellor's time.
With a ZapUp agent
Live in days- 9:04 pmFee for the 12th-grade physics batch? And timings?
- 9:04 pmAI agentThe 12th physics batch runs Mon, Wed, Fri at 6 pm, ₹24,000 for the year with instalments. Shall I book a free demo class this week?
- 9:06 pmYes, Wednesday
- 9:06 pmAI agentBooked for Wednesday 6 pm. Your counsellor Priya will call tomorrow with the centre address.
Demo class booked at 9:06 pm, counsellor handed a warm lead with context.
What gets connected
- WhatsApp and web chat
- Fee and batch schedule
- Google Ads and Meta Ads
- CRM
What the agent runs
- Instant answers on fees, batches and eligibility
- Demo class booking
- Document collection for admission
- Fee reminders
A patient wants a blood test at home tomorrow morning and messages at 8 pm.
A diagnostics chain with home sample collection
Without an agent
Today- 8:15 pmCan someone come for a full body test tomorrow morning?
The call centre closed at 7. The message waits in a shared phone.
- 9:30 amOwner, next morningGood morning, yes we can schedule. Which area?
- 9:45 amAlready booked with another lab.
Lost: the booking, and a patient who will not message again.
With a ZapUp agent
Live in days- 8:15 pmCan someone come for a full body test tomorrow morning?
- 8:15 pmAI agentYes. Home collection slots tomorrow: 7:00, 7:30 or 8:00 am. Which one, and which pincode?
- 8:17 pm7:30, 411045
- 8:17 pmAI agentBooked for 7:30 am. Fast for 10 hours. Your phlebotomist's name and the report link arrive here.
Slot booked at 8:17 pm, reminder sent, report delivered on WhatsApp.
What gets connected
- Slot and route system
- Test catalog and prices
- Report delivery
What the agent runs
- Home collection booking
- Pre-test instructions and reminders
- Report delivery and explanations
- Repeat test reminders
A buyer fills a portal form at lunch and wants to visit the site on Saturday.
A developer with three projects running portal and Meta ads
Without an agent
Today- 1:20 pmInterested in 2BHK at Green Meadows. Site visit this Saturday?
The portal lead reaches a sales executive by email. He is on site without his laptop.
- Next dayOwner, next morningHi, calling about Green Meadows. When can you visit?
- Next dayVisited another project yesterday, finalising there.
Lost: the site visit, to a developer that replied in a minute.
With a ZapUp agent
Live in days- 1:20 pmInterested in 2BHK at Green Meadows. Site visit this Saturday?
- 1:20 pmAI agentThanks. 2BHKs at Green Meadows start at ₹68L, possession Dec 2027. Saturday slots: 11 am or 3 pm. Which suits you?
- 1:23 pm11 am
- 1:23 pmAI agentConfirmed for Saturday 11 am. Location pin and floor plans are on their way. Rohit from sales will meet you there.
Site visit booked in three minutes, executive briefed with budget and timeline.
What gets connected
- WhatsApp and web chat
- Portal and Meta lead forms
- Project inventory and price sheet
- CRM
What the agent runs
- One-minute replies to portal and ad leads
- Budget, timeline and project matched
- Site visit booking and reminders
- Post-visit follow-ups
An applicant starts a form on the website at 10 pm, then drops off at the document step.
A lender taking personal loan applications through agents and ads
Without an agent
Today- 10:05 pmStarts the loan form, stops at salary slip upload.
The drop-off joins a list that a telecaller works through next week.
- Day 6Owner, next morningHello, you had applied for a personal loan with us.
- Day 6I took it from my bank last week.
Lost: the application, and the cost of acquiring it.
With a ZapUp agent
Live in days- 10:06 pmAI agentHi Arjun, your loan application is almost done. Send your last 3 salary slips here as photos or PDFs and I will attach them.
- 10:11 pmSends three PDFs
- 10:11 pmAI agentReceived and attached. Your application is complete. Decision usually within one working day; I will message you here.
Application completed at 10:11 pm, documents attached, status updates automatic.
What gets connected
- Application system
- Document collection
- CRM
What the agent runs
- Application nudges and document collection
- Eligibility and rate questions
- Status updates and policy servicing
- Renewal and EMI reminders
The conversations above are illustrative, written to show how the agent behaves. They are not transcripts from named customers. Write-ups from real deployments, with the channels connected and the numbers that moved, are shared on request and matched to your industry and volume.